Our terms, how we handle your information, and how we protect the people in every video.
Last updated 20 October 2026. These are short summaries; the full documents apply.
Terms and Conditions
These terms apply when you work with Salam Solutions, ABN 53 408 635 078. Your signed Client Service Agreement sets out your package, price and start date.
Each package has a one-off setup fee and a monthly fee, paid monthly in advance. Advertising spend is paid by you, directly to the platforms.
We do our best work for every client, but we can’t guarantee specific results such as views, leads or sales.
Starter has a 12-month minimum term; Growth and Scale have 6 months. After that, your package continues month to month.
If you cancel during the minimum term, the monthly fees for the rest of the term are payable, reduced by any costs we save.
We don’t give refunds for change of mind, setup work already started, part months or unused videos. This doesn’t affect your rights under the Australian Consumer Law.
We send reminders when a payment is late. After 14 days we may pause services, and after 30 days we may suspend your website and end your package.
Overdue amounts may attract a late fee and interest, and unpaid debts may be passed to a collection agency. Talk to us early and we’ll work out a payment plan.
Every team member who is filmed signs a consent form first, and can withdraw it at any time.
Customers, and anything that could identify them such as faces, number plates or addresses, are blurred. Women and children are always blurred. Every clip is reviewed before it is published.
To have a published clip reviewed or removed, email support@salamsolutions.com.au and we will act on it promptly.